Privacy policy
This policy explains how personal information is handled when you visit certificatemanager.pro or contact us about Certificate Manager.
Who we are
Certificate Manager is a product of PT Jawasoft. The data controller responsible for the personal information described in this policy is:
PT Jawasoft
Ventura Building, 2nd Floor, Suite 203
Jl. R.A. Kartini No. 26, Cilandak Barat, Cilandak
South Jakarta 12430, Indonesia
You can contact us about privacy at sales@certificatemanager.pro.
Visiting this website
This website is hosted on Cloudflare Pages. To deliver and protect the site, Cloudflare processes technical connection information such as your IP address, browser type and the pages you request. We use this only to run and secure the website.
We use Cloudflare Web Analytics to count visits and see which pages are read and where visitors come from. It does not use cookies or local storage, does not track you across other websites and does not build a profile of you. It works from a small script served by Cloudflare that reports page views and loading times. We use these statistics because we have a legitimate interest in understanding how the website is used and improving it.
This website does not use advertising or tracking cookies, and it does not have user accounts. Apart from the Cloudflare analytics script, it loads no third-party scripts, fonts or images.
The installer download link takes you to a separate server, service.fdmanager.aero. As with any download, that server receives your IP address and standard request details.
Emailing us
If you email sales@certificatemanager.pro, we receive your name, email address, the content of your message and anything you attach. Our email is handled by Microsoft 365.
We use this information to answer your question, arrange a demonstration or prepare a quote, and to keep a record of our business correspondence. We do so because we have a legitimate interest in responding to enquiries, and, where you ask for a quote or licence, to take steps towards a contract with you. We do not add you to a marketing mailing list, and we do not sell your information.
Please do not send certificates, personal records or confidential client information in an enquiry email.
Using the enquiry form
The enquiry form asks for your name, email address, company and message. We use these details for the same purposes, and on the same basis, as an enquiry email. Submitting the form does not subscribe you to a mailing list.
Form enquiries are stored in a Cloudflare-hosted database so they remain available if email delivery fails. We use Amazon Simple Email Service (Amazon SES) in the United States to send a notification to our sales team. A saved enquiry is not confirmation that an email has been delivered or read.
To limit automated submissions, we also keep temporary request counters and a keyed hash derived from your IP address. The enquiry database does not store your raw IP address or browser details. These counters are separate from your enquiry and expire at the end of each hour; expired counters are removed when another valid submission is processed.
Authorised staff access the enquiry management page using an email sign-in code or, when enabled, their Jawasoft directory account. Directory credentials are verified through Jawasoft’s authentication gateway; this website does not store staff passwords. We store hashed codes and session tokens with expiry times to secure that access, and record who last changed an enquiry's follow-up status. Expired sign-in records are removed when a new authorised sign-in code is requested.
Your certificate library
Certificate Manager runs on your organisation’s own infrastructure, and your certificate library stays there. Visiting this website or emailing us does not give us access to it.
Service providers and international transfers
We use Cloudflare to host this website, store form enquiries and measure site use, Amazon Web Services to send enquiry notifications, and Microsoft to handle our email. They process personal information on our behalf under their data protection terms. Some of this processing may take place outside the UK and the European Economic Area, under the safeguards for international transfers that those terms provide.
How long we keep information
We retain saved form enquiries, enquiry emails and related correspondence indefinitely, including enquiries that do not lead to a sale. We do not automatically delete them after a set period. You can contact us about deleting your personal information using the details below.
Your rights
Under UK and EU data protection law you have the right to ask for a copy of your personal information, and to ask us to correct it, delete it or restrict how we use it. You can also object to how we use it, and ask for a copy in a portable format. To make a request, email sales@certificatemanager.pro.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or to the data protection authority in the country where you live or work.
Changes to this policy
We will update this page if the way we handle personal information changes, for example if we change our enquiry handling or add advertising tools. The date at the top shows when it was last updated.